Incompatible with many peripherals, and they try to force you into their hardware, which in turn forces you to their payment processor. The software is stable in the sense that it has only crashed 2 - 3 times over the course of 4 years.
There is no rhyme or reason to the menus, and burrowing down just leads to dead-ends. It functions with many bugs and is NOT very intuitive. Of course, this affects profit reports, tax reports, and the list goes on and on. I have no way of accurately knowing what our margin is now because our "cost averaging" is incorrect. They supposedly fixed that with the last upgrade, but now our margins are screwed-up. Eaches and Cases did not compute correctly. Our Purchase Order screen was jacked-up for months on end. I'm not sure what happened with PCA after they were acquired by Heartland, but it has been one disaster after another. and our Loyalty Program has been dead for nearly 6 months with no fix in sight.
Waited until the end of the tourist season to upgrade, and then things went to hell in a hand-basket. We were advised to upgrade our pin-pad to the new standards. Everything was fine for the first 2 years until we started getting software upgrades. We ran with a server, 2 touch screens, card swipe and pin pads, one scale, thermal printers, USB and Bluetooth scanners, and a customer display pole. Set-up was easy the tech-support folks from POS Nation. Cash Register Express is great for any retail environment, including convenience stores, grocery stores, apparel stores, florists, delis, liquor stores, books stores, & more.After conducting a lot of research, we decided to go with PC America Cash Register Express (CRE) when we opened our small grocery store in 2013. CRE allows for fast checkout, processing credit, debit, or gift cards, purchase orders, discounts & coupons, dynamic pricing, customer loyalty programs, & inventory management. Cash Register Express (CRE) Retail Software is a state-of-the-art retail point of sale software that enables retailers to improve the profitability of their business through faster customer checkout, accurate inventory tracking, reducing or eliminating shrinkage, managing employee labor, and effectively marketing to customers.
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